Find Talent That Represents Your Brand With Call Center Assessments
Hire Candidates Who Better Serve Your Customers
There are few chances to improve a bad first impression or customer service experience, which is why PRADCO’s Quick View Call Center Assessments help you focus your hiring process on candidates who are most likely to be successful in representing your brand.
Our Call Center Assessments help you understand key behaviors of employees who are successful in contact centers. We provide a quick snapshot on dependability and attendance, attitude on the job, and important factors related to sales and service with customers.
PRADCO’s Call Center Assessments are quick and easy tools used to measure an employee’s fit with core values of the company, including results, teamwork, and other key factors meant to drive success for your organization. These assessments are tailored to your needs and are available in either service or sales versions.
Results from the online assessment are generated immediately upon assessment completion and provide a wealth of data to inform hiring decisions, add focus and depth to your interviews, or provide a first step in a more extensive assessment process. The results are easy to understand and give you clarity that will save you time and energy in your hiring.
The ROI on Call Center Assessments has been proven time after time with our existing clients. At one large, multi-site outsourced contact center PRADCO’s customized solutions helped a company with nearly 400 percent annualized turnover decrease turnover by 25 percent within the first month.
Like all of our assessments at PRADCO, our Call Center Assessments can be included in a bigger strategy to help drive your human capital strategy forward. Our goal is to become an extension of your talent development team, helping your HR leaders build your team with confidence. We focus on partnering with you to select, develop, and retain people who fit your culture and contribute to your organizational goals.
Find Reliable Talent With Call Center Assessments
At PRADCO, we provide the insight, objectivity, and accountability for developing talent that fits your culture and helps you achieve your goals. We’ll take the time to learn about your organization and customize solutions for you. If you’re looking for a partner in building your call center team, let’s talk. If you’re interested in learning more about how we’ve helped our partners find and develop better candidates through our assessments, consulting work, and strategy, check out our case studies.